L1-16A.04- Procure – Develop Training & User Aids Write a script based on user documentation to train a customer. Have manuals and videos on...
L1-16A.03- Identify Training Objectives Decide which features to cover. Proper training is a critical part of good customer service. Get it right -return visits are costly. Confirm who all the actual users...
L1-16A.02- Ask Questions Ask questions of users to determine: What they know about the system. Past experience with similar systems existing. Who will set up or program the system. Who will do periodic...
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